Privacy Policy
Location Information
Community Transport Service LLC is all about connecting Drivers and Riders. To do this, we need to know where you are. When you open Community Transport Service LLC app on your mobile device, we receive your location. We may also collect the precise location of your device when the app is running in the foreground or background. If you label certain locations, such as “home” and “work,” we receive that information, too. Your location information is necessary for things like matching Riders with nearby Drivers, determining drop-off and pick-up locations, and suggesting destinations based on previous trips. Also, if the need ever arises, our Trust & Safety team may use and share location information to help protect the safety of our Users or a member of the public. In addition to the reasons described above, Drivers' location information and distance traveled are necessary for calculating charges and insurance for Community Transport Service LLC rides. If you give us permission through your device settings or Community Transport Service LLC app, we may collect your location while the app is off to identify promotions or service updates in your area.
Device Information
Community Transport Service LLC receives information from Users' devices, including IP address, web browser type, mobile operating system version, phone carrier and manufacturer, application installations, device identifiers, mobile advertising identifiers, push notification tokens, and, if you register with your Facebook account, your Facebook identifier. We collect mobile sensor data from Drivers' devices (such as speed, direction, height, acceleration or deceleration) to improve location accuracy and analyze usage patterns.
Usage Information
To help us understand how you use the Community Transport Service LLC and to help us improve it, we automatically receive information about your interactions with the Our Platform, like the pages or other content you view, your actions within the Community Transport Service LLC app, and the dates and times of your visits.
Call and Text Information
We work with a third-party partner to facilitate phone calls and text messages between Riders and Drivers who have been connected for a ride. We receive information about these communications including the date and time of the call or SMS message, the parties' phone numbers, and the content of any SMS messages. For security purposes, we may also monitor and/or record the contents of phone calls made on Community Transport Service LLC, such as those between Riders and Drivers. You will be given notice that your call may be recorded, and by proceeding you agree to allow Community Transport Service LLCto monitor and/or record your call.
User Feedback
At Community Transport Service LLC, we want to make sure Users are always enjoying great rides. Riders and Drivers may rate and review each other at the end of every ride. We receive information about ratings and reviews and, as we explain below, give Riders information about Drivers' ratings and reviews and vice versa.
Address Book Contacts
If you permit Community Transport Service LLC to access the address book on your device through the permission system used by your mobile platform, we may access and store names and contact information from your address book to facilitate invitations and social interactions that you initiate through our Community Transport Service LLC and for other purposes described in this privacy policy or at the time of consent or collection.
Information from Cookies and Similar Technologies
We collect information using “cookies”, tracking pixels, and similar technologies to understand how you navigate through the Community Transport Service LLC and interact with Community Transport Service LLC advertisements, to learn what content is popular, and to save your preferences. Cookies are small text files that web servers place on your device; they are designed to store basic information and to help websites and apps recognize your browser. We may use both session cookies and persistent cookies. A session cookie disappears after you close your browser. A persistent cookie remains after you close your browser and may be accessed every time you useCommunity Transport Service LLC. You should consult your web browser(s) to modify your cookie settings. Please note that if you delete or choose not to accept cookies from us, you may be missing out on certain features of the Community Transport Service LLC.
We Collect from Third Parties
Third Party Services
If you choose to register for Community Transport Service LLC or otherwise link your Community Transport Service LLC or Family Connect account with a third party's service (such as Facebook), we may receive the same type of information we collect from you (described above) directly from those services.
Third Party Partners
We may receive additional information about you, such as demographic data, payment information, or fraud detection information, from third party partners and combine it with other information that we have about you.
Enterprise Programs
If your company, university, or organization participates in one of our enterprise programs, we may receive information about you, such as your email address, from your participating organization. We also may give your participating organization the opportunity to request a ride on your behalf, in which case they may provide us with your name, phone number, and the pickup and drop-off location for your ride.
Background Information on Drivers
Community Transport Service LLC works with third party partners to perform driving record and criminal background checks on Drivers, and we receive information from them such as publicly available information about a Driver's driving record or criminal history.
How We Use the Information We Collect
We use the information we collect from all Users to:
- Connect Riders with Drivers;
- Provide, improve, expand, and promote the Community Transport Service LLC;
- Analyze how the NEMT community uses the Community Transport Service LLC;
- Communicate with you, either directly or through one of our partners, including for marketing and promotional purposes;
- Personalize the Community Transport Service LLC experience for you and your friends and contacts;
- Send you text messages and push notifications;
- Facilitate transactions and payments;
- Provide you with customer support;
- Find and prevent fraud; and
- Respond to trust and safety issues that may arise, including auto incidents, disputes between Riders and Drivers, and requests from government authorities.
Additionally, we use the information we collect from Drivers for the following purposes related to driving on Community Transport Service LLC:
- Sending emails and text messages to Drivers who have started the driver application process regarding the status of their application;
- Determining a Driver's eligibility to drive for Community Transport Service LLC
- Notifying Drivers about ride demand, pricing and service updates
How We Share the Information We Collect
Sharing Between Users
Sharing between Riders and Drivers
Riders and Drivers that have been matched for a ride are able to see basic information about each other, such as names, photos, ratings, and any information they have added to their Profiles. Riders and Drivers who connect their Community Transport Service LLC accounts to Facebook will also be able to see their mutual Facebook friends during the ride. Drivers see the pick-up location that the Rider has provided. Riders see a Driver's vehicle information and real-time location as the Driver approaches the pick-up location. Riders' ratings of Drivers are shared with Drivers on a weekly basis. Although we help Riders and Drivers communicate with one another to arrange a pickup, we do not share your actual phone number or other contact information with other Users. If you report a lost or found item to us, we will seek to connect you with the relevant Rider or Driver, including sharing actual contact information with your permission.
Sharing Between Community Transport Service LLC and Third Parties
API and Integration Partners
If you connect to the Community Transport Service LLC through an integration with a third-party service, we may share information about your use of the Community Transport Service LLCwith that third party. We may share your information with our third-party partners to receive additional information about you. We may also share your information with third party partners to create offers that may be of interest to you.
Third Party Services
The Community Transport Service LLC may allow you to connect with other websites, products, or services that we don't have control over (for example, we may give you the ability to use delivery service from within our app). If you use these services, we will provide the third party with information about you to allow them to provide the service to you (for example, we will give them your name, phone number and address to drop off the delivery). We can't speak to the privacy practices of these third parties, and we encourage you to read their privacy policies before deciding whether to use their services.
Service Providers
We work with third party service providers to perform services on our behalf, and we may share your information with such service providers to help us provide the Community Transport Service LLC, including all the things described in Section 3 above.
Domestic & International Partners
We collaborate with several companies & service providers around the globe so Riders can continue to find rides, and Drivers can provide services inside the U.S. or outside. When we match a ride with the partner, we share the same information that is shared between matched Riders and Drivers on the Community Transport Service LLC. We are unable to mask your phone numbers if you call drivers and vice versa, so please keep that in mind.
Other Sharing
We may share your information with third parties in the following cases:
- While negotiating or in relation to a change of corporate control such as a restructuring, merger or sale of our assets;
- If a government authority requests information, and we think disclosure is required or appropriate in order to comply with laws, regulations, or a legal process;
- With law enforcement officials, government authorities, or third parties if we think doing so is necessary to protect the rights, property, or safety of the Community Transport Service LLC community, Community Transport Service LLC apps, or the public.
- To comply with a legal requirement or process, including but not limited to, civil and criminal subpoenas, court orders or other compulsory disclosures.
- If you signed up for a promotion with another User's referral or promotion code, with your referrer to let them know about your redemption of or qualification for the promotion;
- With our insurance partners to help determine and provide relevant coverage in the event of an incident;
- To provide information about the use of Community Transport Service LLC LLC to potential business partners in aggregated or de-identified form that can't reasonably be used to identify you; and
- Whenever you consent to the sharing.
Your Choices
Email Subscriptions
You can always unsubscribe from our commercial or promotional emails, but we will still send you transactional and relational emails about your account use of the Community Transport Service LLC.
Text Messages
You can opt out of receiving commercial or promotional text messages by texting the word END or STOP when you receive text messages from us. To start again, you can text “Start”
Push Notifications
You can opt out of receiving push notifications through your device settings. Please note that opting out of receiving push notifications may impact your use of the Community Transport Service LLC apps, including Family Connect (such as receiving a notification that your ride has arrived).
Profile Information
While your name will always be shared with Drivers, you can delete any additional information that you added to your Profile at any time if you don't want Drivers to see it. Riders will always be able to see Drivers' names, ratings, profile photos, and vehicle information.
Location Information
While you can prevent your device from sharing location information at any time through your Device's operating system settings, Rider and Driver location is core to the Community Transport Service LLC and without it we can't provide our services to you.
Facebook Friends
You can control whether to enable or disable the Facebook mutual friends feature through your profile settings.
Editing and Accessing Your Information
You can review and edit certain account information by logging in to your account settings and profile (Drivers may edit additional information through the Driver portal). If you would like to terminate your account, please contact us through our Help Center with your request. If you choose to terminate your account, we will deactivate it for you but may retain information from your account for a certain period and disclose it in a manner consistent with our practices under this Privacy Policy for accounts that are not closed. We also may retain information from your account to collect any fees owed, resolve disputes, troubleshoot problems, analyze usage of our Platform, assist with any investigations, prevent fraud, enforce our Terms of Service, or take other actions as required or permitted by law.
Other
Data Security
We are committed to protecting the data of the Community Transport Service LLC community. Even though we take reasonable precautions to protect your data, no security measures can be 100% secure, and we cannot guarantee the security of your data.
Children's Privacy
We treat children's information as any other information under this privacy policy. Children's information mainly pertains to “Family Connect” usage.
Changes to Our Privacy Policy
We may make changes to this Privacy Policy from time to time. If we make any material changes, we will let you know through theCommunity Transport Service LLC, by email, or other communication. We encourage you to read this Privacy Policy periodically to stay up to date with our privacy practices. If you use the Community Transport Service LLC, you are agreeing to this Privacy Policy and any updates we make to it.
Contact Information
Feel free to contact us at any time with any questions or comments about this Privacy Policy, your personal information, our use and sharing practices, or your consent choices by contacting our Help Center.